Lead Account Manager

Railsware is looking for a Lead Account Manager to join one of our products, Coupler.io, a no-code data integration platform and AI analytics.
In this role, you'll lead and grow our Account Management function while staying hands-on with customers and key deals. You'll coach the team, improve sales processes, collaborate across departments, and help drive the next stage of Coupler.io's growth. If you have experience leading B2B SaaS sales teams, enjoy building scalable processes, and want to make a real impact in a fast-moving product company, we'd love to hear from you.

What You'll Do

Lead & Develop the Team

• Lead, mentor, and support a growing team of Account Managers through regular 1:1s, pipeline reviews, and coaching
• Set, track, and improve team KPIs and performance
• Coach the team on deal strategy, customer communication, and account management best practices

Optimize Sales Operations

• Own pipeline health, forecast accuracy, and CRM quality using Pipedrive and dashboards
• Improve sales processes, identify bottlenecks, and implement scalable solutions
• Ensure consistent follow-up and high operational standards across the team

Drive Cross-Functional Collaboration

• Partner closely with Marketing, Solutions, Support, and Product teams to ensure a seamless customer journey
• Share insights on lead quality, customer feedback, and process improvements
• Act as the main bridge between cross-teams

Stay Close to Customers

• Lead product demos, qualify opportunities, and manage strategic customer accounts
• Support the team on complex deals and help drive cross-sell and upsell opportunities
• Stay hands-on with customers to understand market needs and continuously improve the sales approach

What we’re looking for

• Senior-level experience in B2B SaaS sales or account management
• 1–2+ years of experience leading, mentoring, or coaching a Sales or Account Management team
• Proven success managing SMB and enterprise customers, ideally in the MarTech, SaaS, or agency space
• Strong experience building and improving sales processes, managing pipelines, and working with CRM systems
• Data-driven mindset with experience using BI and analytics tools (Power BI, Looker Studio, Google Sheets, or similar) to make informed decisions
• Comfortable using AI tools to improve productivity and customer interactions
• Excellent communication, presentation, negotiation, and stakeholder management skills
• Experience collaborating across Sales, Marketing, Product, Support, and Solutions teams
• Fluent English

Would be a plus

• Experience with data integration, ETL, or analytics platforms such as Coupler.io or similar products