Growth Account Manager - Global, Remote

Magic is a leading modern outsourcing platform that connects SMBs to high-quality remote workers, from SDRs to virtual assistants and more. With roots in Silicon Valley, and backing from top venture capitalists, our workers are supercharged with a combination of the latest AI technology and training.

Our company came out of Y Combinator in 2015. Since then we've grown to 1000+ remote workers, with strong venture-backing (including Sequoia Capital) and over $30M in funding to date. We are fully remote across Asia and US time zones.

• Own 10–15 VIP client accounts end to end — onboarding, health monitoring, expansion, renewal

• Monitor account health signals proactively: usage patterns, email tone, engagement trends, task volume shifts

• Identify and close expansion opportunities before clients request them — build the case, present it, close the growth

• Deliver QBRs to US founders and C-suite that tell a strategic story backed by data

• Maintain 99%+ GRR and drive 102%+ NRR across your book of business

• Partner with Account Leads and Success Coaches to ensure VA performance meets client standards

• Work with Recruitment Operations when clients need additional or replacement talent