Billing Operations Specialist (worldwide remote, work anywhere)

About CloudLinux

CloudLinux is a leading global, remote-first company specializing in high-volume, low-cost Linux infrastructure and security products. We prioritize our employees, embrace remote working, and are committed to doing the right thing. Our team is collaborative and supportive, ensuring everyone's success and making CloudLinux a great place to work.

As the Billing Operations Specialist, you will be working closely with our Sales, Finance, Development, and Operations teams to ensure our customers are provided the best possible service regarding their subscriptions and payment processing. This role is a hybrid between accounts receivable and customer service.

Join us to be part of a company that is not just about business, but about making a meaningful impact in the Linux and hosting industry. At CloudLinux, you'll be part of a team that supports each other and collaborates towards shared success.

Responsibilities

As a CloudLinux Billing Operations Specialist, you will;

• Daily written communication with the clients;
  • Answer client inquiries and resolve any issues related to their account
• Process monthly invoices for customers’ orders
• Contact customers with outstanding invoices
• Receive and process incoming payments; regularly update accounts in the receivable database
• Post invoices and receipts
• Manage prepayments, multiple invoicing and updating products/services
• Manage chargeback processing and identify any fraudulent matters
• Document and report all billing inquiries
• Provide progress reports to the supervisor

Our ideal candidate will have

We are looking for:

• 3 to 5 years of experience within Accounts Receivable and Customer Support
• Fast learning abilities, proactiveness, and eagerness to work in an ambitious, growth-oriented environment
• Experience with subscription-based services
• Analytical mindset and strong problem-solving skills
• Passion for numbers and a detail-oriented approach
• Ability to prioritize tasks; strong time management skills
• Strong customer service experience and philosophy
• Excellent English communication skills; written and verbal (Upper Intermediate level or higher)
• Deep understanding of G Suite products
• Willing to occasionally work non-standard hours
• Knowledge of ChargeBee or other billing software is ideal
• Experience with supplier portals like Coupa, Ariba, etc.

What We Offer

• A strong focus on professional development with opportunities for learning and growth:
  • Interesting and challenging projects,
  • Mentor and other knowledge-exchange programs.
• Fully remote work with flexible working hours, that allows you to schedule your day and work from any location worldwide.
• Paid 24 days of vacation per year, 10 days of national holidays, and unlimited sick leaves to ensure you maintain a healthy work-life balance.
• Compensation for private medical insurance.
• Co-working and gym/sports reimbursement.
• The opportunity to receive a reward for the most innovative idea that the company can patent, fostering a culture of creativity and innovation.