@ke3npolesak
Ketrin Polešak
Customer Success and SaaS Support
About
Customer Success and SaaS Support professional with 4+ years of experience supporting international clients in hospitality technology environments. Experienced in onboarding, platform adoption, technical troubleshooting, and collaborating with Product and Engineering teams to resolve complex customer issues. Skilled at managing client relationships, coordinating cross-functional initiatives, and driving successful…
Skilled in
Languages
English: Professional
Croatian: Native
Portfolio & Links
Employment History
Customer Solutions Specialist at Guesty (2022 - 2026)
Virtual Assistant at DIGIDESK (freelance) (2022 - Present)
Author Service Manager at IntechOpen (2019 - 2020)
Sales & Marketing Manager at AdriaLink Travel Agency (2016 - 2017)
Travel Consultant & Booking Agent at Leonidas Travel (2017 - 2017)
Hotel Receptionist at Hotel Agava (2016 - 2016)
Sales & Marketing Manager at Adriaday (2015 - 2016)
Education
Master's Degree in Economics - Tourism & Hospitality Management at Faculty of Tourism and Hospitality Management (2008 - 2014)