Tech Support

Tech Support

Yuno • Remote, China • Full Time • Individual Contributor • 2 years of experience

About Yuno

Yuno enables any company to accept all available payment methods and manage fraud detection and prevention through a single integration. Our strength is in our people, founded by a team of experts in the payments and IT industries. Yuno has built a high-performance payment orchestrator that gives companies access to top payment capabilities, enabling them to engage customers confidently and manage global business operations seamlessly.

Shape your future with Yuno. We are orchestrating the best high-performing team. If you are a Technical Account Manager ambitious and passionate about innovation, joining Yuno will allow you to transform your passion into real high-impact solutions. At Yuno, every role impacts the payment revolution.

Responsibilities

• Leading discussions with senior leadership regarding technical and product strategy, incidents, trade-offs, and risk management.
• Developing close relationships with customers to understand their business/operational needs and technical challenges, and helping them achieve the greatest value from our products.
• Working with developers and senior engineers to provide advocacy and strategic technical guidance, helping customers plan and build solutions that proactively drive application health.
• Collaborating with Product and Development teams to customize specific products for customers.
• Monitoring the progress of product integrations and ramp-ups to ensure their success.

Requirements

Minimum Qualifications

• Fluency in both English and Mandarin
• Minimum 2 years of experience in a technical account manager or integration engineering role, preferably in a fintech or payments industry.
• Strong understanding of RESTful APIs, SOAP, JSON, XML, and other web services protocols and API management tools (e.g., Postman, SoapUI, Swagger).
• Proficiency in Web fundamentals (HTML, CSS, JavaScript, RESTful APIs, frameworks). Expertise in at least one server-side language (Golang, Python, Node.js, others...)
• Exposure to server and database technologies (Apache, Nginx, IIS, MySQL, Oracle, PostgreSQL, MongoDB, etc.)

Preferred Qualifications

• Experience with a ticketing system is a plus.
• Excellent analytical, technical, problem-solving, and project management skills.
• Exceptional organizational skills, with the ability to manage multiple activities and projects simultaneously.

What Yuno offers you

• Competitive compensation
• Remote work - You can work from anywhere!
• Home office bonus - We offer a one time allowance to help you create your ideal home office.
• Work equipment
• Stock options
• Health Plan, no matter where you are
• Flexible Days off
• Language, professional and personal growth courses