Strategic Account Manager - Global, Remote

Magic is a leading modern outsourcing platform that connects SMBs to high-quality remote workers, from SDRs to virtual assistants and more. With roots in Silicon Valley, and backing from top venture capitalists, our workers are supercharged with a combination of the latest AI technology and training.

Our company came out of Y Combinator in 2015. Since then we've grown to 1000+ remote workers, with strong venture-backing (including Sequoia Capital) and over $30M in funding to date. We are fully remote across Asia and US time zones.

What You'll Do

As a Strategic Account Manager at Magic, you will own a portfolio of 10–15 VIP US accounts — founders, CEOs, and executives across SMBs and growth-stage companies. Your mandate is not account maintenance. It is account growth: retaining every dollar in your book, identifying the next opportunity for each client before they see it themselves, and building the kind of trust that turns a single contract into a long-term partnership.

A typical CSM responds to client needs.

A Strategic Account Manager anticipates them.

A typical CSM waits for expansion signals.

A Strategic Account Manager creates the case for expansion before the client imagines it.

A typical CSM acts when clients churn.

A Strategic Account Manager spots the signal that churn is coming and acts weeks before.