Sales Operations Administrative Role - 100% Remote - LATAM

NOTE: This is a FULLY remote role, but the candidate must be within LATAM to collaborate with their team, peers, and internal customers. You do not have to be in the specific country or city shown in this listing.

Trusted by 20,000+ property managers worldwide, Hostaway is an industry leading, AI-powered vacation rental management platform designed for professional short-term rental operators. Hostaway brings everything together for greater efficiency and faster growth.

Profitable, high-growth, and the first short-term rental PMS unicorn 🦄. Join us at our most exciting stage yet! Learn more about our recent valuation and story here.

About the role

We’re hiring a Sales Operations Administrative who will own and optimize inbound lead and demo distribution so Sales Development Representatives (SDRs) & Account Executives (AEs) receive equitable, SLA-compliant opportunities.
You will administer Salesforce and ChiliPiper routing, remove bottlenecks, and keep daily sales operations running smoothly. You will also build trustworthy reporting that helps leaders allocate capacity and increase conversion.

What you’ll do…

• Own end-to-end inbound lead and meeting routing in Salesforce and ChiliPiper (Routers/Queues, Inbound Concierge), including round-robin, capacity-based, territory-based, and time-zone rules.

• Maintain fair distribution for AEs and SDRs; define weighting logic, out-of-office (OOO) handling, fallback rules, and exception workflows; audit and correct misroutes.

• Define and enforce lifecycle definitions and SLAs (service-level agreements) across MQL (Marketing Qualified Lead), SAL (Sales Accepted Lead), SQL (Sales Qualified Lead), Opportunity creation, and Demo Completed; ensure data is consistent and reportable.

• Administer ChiliPiper calendars, router logic, queues, no-show/rebook flows.

• Build and maintain Sales performance dashboards in Salesforce for routing health, speed-to-lead, demo distribution fairness, meeting-to-opportunity rate, and pipeline coverage.

• Partner with Sales leadership on capacity planning, territories, and coverage; simulate policy changes and quantify impact on conversion and SLA adherence.

• Document processes, SLAs, routing policies, and troubleshooting guides so GTM teams know exactly how leads and demos flow.

• Proactively surface insights that improve speed-to-lead, demo show rate, and win rate.