Middle RAF Operations Specialist

Why this role exists:

This role exists to protect our platform's ecosystem from financial and operational threat actors in real-time. You’ll help us maintain business integrity and user trust by owning the end-to-end evaluation of fraud signals and executing decisive risk mitigation across Sports, Casino, Payments, and KYC domains.

What you’ll drive:

Discovery & Decisions

• Interpret complex alerts, rule triggers, and risk model outputs to assess user context accurately.
• Apply internal logic and scoring rules independently to determine precise case outcomes.
• Identify, tag, and document unusual fraud patterns or edge cases to improve predictive logic.

Delivery & Execution

• Process high-volume risk signals in real-time, executing swift actions including limits, verification loops, or account blockings.
• Handle ticket queues related to fraud suspicions, validating bet, payout, and bonus behavior.
• Maintain structured, audit-ready case notes and documentation to support future retrospectives.
• Operate and stress-test the internal RAF toolset, reporting bugs, operational frictions, or logic gaps.

Stakeholder & Cross-Team Collaboration

• Communicate risk findings and critical case details to Payments, Trading, and Compliance teams clearly and constructively.
• Contribute regularly to the shared team knowledge base regarding new rules, tags, and fraud scenarios.
• Assist and mentor junior colleagues on operational nuances and daily queue management.

What makes you a GR8 fit:

Must-Have:

• 3+ years of experience in fraud detection, risk management, or investigations (ideally within online casino/sportsbook environments).
• Strong foundational knowledge of fraud, bonus abuse, and risk patterns in online gaming.
• Proven autonomy in alert-based fraud detection systems—you can handle a wide queue independently.
• Proficiency with operational UI, API-based risk tools, and analytics systems.
• Upper-Intermediate English level for clear, structured cross-team communication and audit documentation.
• High psychological resilience and accountability when making high-stakes decisions under tight SLAs.

Nice-to-Have:

• Experience participating in User Acceptance Testing (UAT) or beta tool rollouts.
• Familiarity with online casino compliance standards and integrity frameworks.
• Basic understanding of data queries (e.g., SQL) to pull and analyze transactional patterns.