Customer Support Executive (3PM - 12AM Vietnam Time)

About clearer.ioAt clearer.io, we’re reimagining e Commerce by enhancing search, discovery, and customer engagement through a standout suite of innovative apps. Our mission is simple but powerful: to empower partners with tools that streamline operations, build trust, and drive sustainable growth.We’re not just building technology — we’re shaping the future of online retail. By delivering solutions that inspire confidence and create real results, we help businesses cut through the clutter and focus on what truly matters.Here, innovation meets real impact. Our global team empowers e Commerce brands to accelerate growth and optimize every stage of the customer journey. We’re a culture built on collaboration, creativity, and transformation — where ideas are encouraged, and every voice makes a difference.If you’re ready to grow, lead, and make your mark in a fast-moving e Commerce landscape, join clearer.io and help make online retail clearer, smarter, and more rewarding for everyone. Your Impact:At clearer.io, our Customer Support Executives play a vital role in our future success. We place great importance on our customers' success. Our mission is to deliver exceptional assistance with top-notch product knowledge and communication skills, consistently meeting and exceeding customer expectations.When customers have questions, you will be their first point of contact, providing support via live chat. You will assist them swiftly and expertly, relying on your logical thinking and in-depth platform knowledge. What you’ll do: What you’ll bring:

Effective Communication: You're skilled at expressing yourself clearly, both in writing and speaking, across various platforms.

Multitasking Ability: You can handle multiple tasks efficiently, ensuring all are completed successfully.

Logical and Quick Thinking: You approach problems with clear reasoning and can think on your feet to find solutions.

Customer Experience Passion: You're enthusiastic about enhancing the experience for our customers, always aiming to exceed their expectations.

Self-Motivation and Team Spirit: You're eager to learn, driven to achieve your best, and thrive when collaborating with others.

Fluency in English (both written & spoken)

Why clearer.io?: