Client Happiness Assistant (Customer Service)

What will I be doing?

Working within our Client Happiness team, you will play a vital role helping to ensure that our clients receive prompt and helpful replies to their help requests. You'll be using a combination of email and phone to assist clients - and you'll love this role if you get a kick out of helping people. Because our clients are so wonderfully diverse, this is a variety-packed role.

What are we offering?

As well as the chance to work alongside incredible like-minded people we also offer:

• A family atmosphere
• Fantastic growth opportunities
• Clear goals and regular feedback
• Autonomy and empowerment

In addition, you'll receive:

• Regular Pay Reviews
• Performance coaching to help you be the best
• Fantastic progression and learning opportunities
• Your birthday off plus a birthday gift
• Holiday allowance that increases every year
• Flexible working and a casual dress code
• Free Netflix or Spotify account
• Your own executive assistant
• Matched charity donations and personal volunteering days
• Free gym access
• Macbook Air
• A day off when you get a new pet
• Funded therapy
• VIP airport lounge access
• Regular expert workshops
• Unlimited online courses
• Pension Contributions
• Home-working package
• Access to training and workshops and unlimited outline courses
• Free Office Lunch & Snacks

Will it suit me?

If some or all of these apply to you, this role is a perfect match:

• You love helping people and solving challenges
• You feel rewarded when the customer walks away happy
• You're a troubleshooter who loves investigating and fixing problems
• You’d like two days never to be same
• You enjoy working towards goals/KPIs and deadlines
• You get a kick out ticking stuff off your to do list!
• You love prioritising tasks and working within a busy team
• You're dependable and take ownership over everything you do
• You have a desire to learn and improve
• You like to go home everyday feeling like you’ve actually achieved something

Where will I be based?

We offer flexible working. You'll spend one day per week with your colleagues in our stunning Edgbaston office but can work wherever you prefer (home or office) for the remainder of the week.

What days will I work?

We work Monday to Friday - no weekends.

How to apply

Just email us your CV to apply. We'd love to get to know you - so please include something interesting or funny about yourself.

Can't see the link? Email your CV to dreamcareer@timeetc.com

Please note for the purposes of applicant tracking we use breezyhr.