Account Director

Overview

Superside is hiring an Account Director to lead and grow a portfolio of strategically important enterprise customers. You’ll own the full customer relationship (from pre-sale scoping through delivery, renewal, and expansion) ensuring our customers see Superside as a long-term creative partner.

This role sits at the intersection of customer strategy, commercial growth, and delivery excellence. You’ll lead cross-functional teams, manage senior stakeholders, and drive retention and expansion across complex, multi-workstream accounts.

You’ll be accountable for retention, expansion (GRR & NDR), delivery quality, operational scalability, and the long-term health of your accounts, including driving meaningful AI-led transformation.

Responsibilities

• Own the end-to-end relationship for 5–10 enterprise customers, ensuring retention, expansion, and executive trust.
• Develop and execute account growth strategies, identifying upgrade and expansion opportunities.
• Lead renewals and commercial negotiations in partnership with leadership.
• Build trusted relationships with senior stakeholders and procurement leaders, positioning Superside as a long-term partner.
• Translate customer business objectives into clear, scalable creative programs.
• Partner with Project Managers and Producers to ensure seamless delivery across workstreams.
• Serve as the senior escalation point, resolving issues quickly and protecting customer confidence.
• Monitor account health, burn rates, and pacing to ensure strong performance and profitability.
• Develop ROI-driven business cases that demonstrate the value of Superside’s model.
• Champion AI-driven creative opportunities, identifying where automation and Gen AI can unlock additional value.
• Coach and develop PMs and Producers, raising the bar on customer management and operational excellence.
• Partner cross-functionally with Creative, Product, and Operations to align on resourcing and execution.

Requirements

• The Experience: 5–10+ years of experience in account management or client services in a creative, marketing, digital, or professional services environment. Proven track record of managing and growing high-dollar global accounts. Direct experience with enterprise software, D2C and B2B clients is highly preferred.
• Previous roles: 3–5+ years in an account leadership role (Group Account Manager, Senior Account Manager, or equivalent).
• Commercial: Strong commercial acumen with ownership of revenue and retention targets.
• Leadership: You possess leadership skills that inspire others to want to work for you. You are comfortable managing direct reports and fostering an environment where a diversity of perspectives can thrive.
• Operations: You are operationally minded and excel at designing systems that can withstand the pressure of accelerating delivery timelines without sacrificing quality.

Why Join Us

• Superside's vision is to create equal opportunities globally by accelerating the world’s transition to online work. With that in mind, we're building a fully remote company that attracts people where they are. Remote-first. Customer-led. Remote isn’t just a perk; it’s how we deliver better for customers. We are fully committing to our customers by hiring top talent and collaborating seamlessly across time zones.
• Global team, local impact. Join a community of 60+ nationalities working across time zones, cultures, and disciplines, all aligned on doing great work for great brands.
• High performance, low ego. Work in a fast-paced, high-trust environment where feedback is direct, growth is constant, and kindness leads collaboration.
• Impact meets opportunity. We’re in the sweet spot — big enough to be stable, small enough for you to shape what’s next. Your ideas will matter here.
• Grow fast. Lead well. You’ll gain mentorship, take on real responsibility, and grow your career while helping us disrupt a global industry.

About Superside

Superside is the leading AI-powered creative company that quickly and cost-effectively enhances in-house functions. We help over 500 ambitious brands get great creative concepts done at scale. Built to be an extension of in-house teams, we unbottleneck marketing and creative teams so they can move faster and drive more reliable creative performance. Superside is a fully remote company with over 700 team members working across 60+ countries and 13 timezones. Learn more at superside.com.

Diversity, Equity and Inclusion

We’re an equal-opportunity company. All applicants will be considered regardless of ethnicity, appearance, religion, gender identity, sexual orientation, national origin, veteran or disability status.