Customer Service Representative

What You’ll Be Doing

• Serve as the first point of contact for users who need technical support

• Troubleshoot and resolve issues related to VoIP, platform access, integrations, and general system behavior

• Communicate clearly with users over chat, email, and occasional video calls

• Guide users step by step through technical solutions

• Document common problems and contribute to internal knowledge resources

• Collaborate with engineering, product, and success teams when needed

• Support new customers with onboarding and setup

What We’re Looking For

• At least 1 year of experience in a technical support, helpdesk, or SaaS-related role

• Good understanding of VoIP systems or cloud-based platforms

• A personal computer and a stable internet connection

• Strong communication and problem-solving skills

• A proactive attitude and the ability to work independently

• Fluent English skills (both written and spoken) — this is a must

• Familiarity with tools like HubSpot, Zendesk, or Intercom

• Some understanding of networking, APIs, or browser-based debugging

• Experience working in remote-first or startup environments

We know we’re not a huge company (yet), but what we offer is real growth. You’ll learn fast, contribute to meaningful projects, and have room to grow into more advanced roles over time.

• Work from anywhere in Colombia

• A consistent 40-hour work week

• A supportive, flexible, and remote-first culture

• Ongoing learning opportunities and mentorship

• A clear path for growth in support, QA, CX, or product roles

Originally posted on Himalayas